Support
We're here to help. Reach out and we'll get back to you as soon as possible.
Contact Us
For any questions, issues, or feedback about the Farlo app, email us at:
support@farlo.appCommon Questions
How do I delete my account?
Open the Farlo app → Account tab → Danger Zone → Delete Account. Your data will be removed within 30 days.
How do I cancel my subscription?
iPhone: Go to iPhone Settings → Apple ID → Subscriptions → Farlo → Cancel Subscription.
Android: Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Farlo → Cancel subscription.
I'm a business owner — how do I get listed on the map?
Sign up for a Business Owner account (or, if you already have a Farlo account, tap "Start a Business" from your Account tab), complete your profile, and turn on "Go Live" from your dashboard. Your business will appear on the map in real time.
How do I place an order?
Open a business's profile, browse the menu, and add items to your bag. You can pay by card, Apple Pay, or Google Pay right in the app.
What's a pickup code?
After you pay, you'll get a short pickup code by email and in the app — give that to the business when you arrive so they know exactly which order is yours.
What if there's a problem with my order?
Reach out to the business directly — check their profile for any social links they've shared. Payments go straight to each business's own account, so if you can't resolve it that way, you can dispute the charge with your bank or card issuer like any other purchase.
I forgot my password
On the login screen, tap "Forgot Password" and we'll send a reset link to your email. Check your spam folder if it doesn't arrive within a few minutes.
Something isn't working
Email us at support@farlo.app with a description of the issue, your device model, and your iOS or Android version. Screenshots or screen recordings are always helpful.